Consumer Complaints

 

Consumers can file a complaint against state-chartered credit unions by submitting an online complaint. Be sure to print a copy for your records. The Division of Credit Unions will review the facts in the complaint form and determine if there is a violation of Missouri law. The credit union will be contacted, provided a copy of the complaint and asked for a response. The credit union may contact you directly. This response and resolution process generally takes about 30 days.

Please note:

• We cannot give you legal advice
• We cannot become involved in complaints that are in litigation or have been litigated

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