Credit Union Member Complaint Assistance
Credit Union Members with complaints against any Missouri state chartered credit union, may contact this office by filling out our online complaint form, telephone, fax or United States mail. After confirming that the Division has jurisdiction, a staff person will review the facts in whatever form received and determine if there is an apparent violation of statute or regulation. At this point, the staff person may ask for a written complaint, either a letter or a completed on-line form, (if not previously submitted) in the interest of having a more formal record of the facts including account numbers, addresses, and telephone numbers.
Once the file has been opened, a staff member will contact the credit union against which the complaint has been filed and ask for an explanation of the circumstances. Thirty days are generally allowed for response/resolution.
When a response is received, it is reviewed by a staff member and then a response will be forwarded to the complainant in the form of a explanatory letter, telephone call, fax, email or United States mail. The complainant is, of course, free to comment on the response.
